What should I do if I run into problems?

Follow

We are constantly adding articles to the knowledge base (where you are now). We will also soon be adding page for release notes and a blog for general announcements and conversations. In the near future, we will also introduce a community shared forum for Conductor customers to share best practices, tips and tricks and support.

If you need more assistance, please use the Submit a Ticket above.

TicketButton.png

Email (required)

This is your email, you can also submit a support request on behalf of another.

Issue (required)

From the drop down list, please select the overall issue that prompted you to submit this ticket. This will help us route the issue to the best resource to answer quickly.

TixIssue.png

Description (required)

Give us a sense of the issue you are looking to have resolved. Of course, the more information you provide here, the better our opportunity to best direct your issue to the proper resource. If you are submitting a potential feature request, don't forget to include a description of how the feature would work.

Priority (required)

From the drop down list provided, please give us a sense to the urgency of your ticket.

Priority.png

Low - This priority level is used for topics like feature requests, etc. Often used for topics that are not time bound or rendering related. 
Normal - Routine questions, issues and bug reports. 
High - Deadline is in danger. We have some time to get this resolved, but not much time. 
Urgent -  This ticket represents a work stoppage, deadline looming. 

Operating System (where applicable)

For those questions regarding use of our client tools, this pulldown will help us diagnose the potential unique characteristics that different operating systems present. Since our tools also contain a web interface, we included "Other" to cover mobile devices.

TixOS.png

Plug-ins (where applicable)

Conductor has a list of supported plug-ins for tools like Maya, Nuke and others. Found here under each of the unique creation applications, this list continues to grow and change. Where applicable, please give us of an indication as to which supported and unsupported plug-ins are part of the submission to help diagnose your ticket request.

Attachments (where applicable)

This allows you to attach examples or specific files as part of your ticket request.